FAQ

What courier do we use for delivery?

We use Australia Post for most of our orders, however, for some of the areas which are located in Far North Queensland, we will use JP Express and Sea Swift as our couriers.

How much is the delivery fee?

It is all depending on the weight of your order. For detail, please check with our Shipping information or just email us. We will reply to your email within 1 business day.

Do you deliver anywhere in Australia?

Yes, we deliver anywhere in Australia, as far as Australia Post can deliver to.

Do you deliver outside Australia?

Sorry, not at this moment.

Can I pick up my order?

Sorry, not at this moment.

How can I track my order?

Once your order has been dispatched, you will receive notification email from us with tracking number information.

You can track your order from here http://auspost.com.au/track/ 
please make sure you have your tracking number ready with you

When will my order be shipped?

Normally, the order will be sent within 1-2 working days, once we have received your payment.

Once your order has been dispatched, a tracking number information will be sent to your email and available to check through the Australia Post website http://auspost.com.au/track/ or call our customer service

FREE Delivery When You Spend $300 or More (Australia-Wide) | Flat-Rate Shipping Fee of $25 for Orders Over $250

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