OUT OF STOCK AND SUBSTITUTION
- Asia Grocery Town shall make every effort to ensure products displayed on the E-Shop are in stock. If a product runs out of stock, Asia Grocery Town reserves the right to offer a substitution or refund to the customer.
- Asia Grocery Town shall try to provide customers with a substitute product of similar value and style. Asia Grocery Town shall notify customers of unavailable products and their substitutes by phone or email before delivery.
- Customers have the right to reject any substitutes offered. Asia Grocery Town will refund the amount that the customers have been charged for that product.
- If customers have agreed that substitutions are allowed, the final value of the customer’s order may be affected by substituting similar products. The prices charged are those applicable on the day of order confirmation.
- All orders are subject to confirmation of final availability and Asia Grocery Town reserves the right to decline any order at our sole discretion.
REFUND POLICY
- Items sold are non-refundable and non-exchangeable.
- Asia Grocery Town reserves the right to amend terms & conditions and of final decisions on all matters of disputes.
- For any inquiry regarding online orders and delivery, please call our customer service hotline at (07) 4054 1472 or email to sales@asiagrocerytown.com.au (Service hour: Monday to Friday 09:00am to 5:00pm, except Public Holidays)