Shipping

Delivery Fee

Cairns inner city area:
– $20.00 less than $100 purchase
– $15.00 over $100 purchase
– $10.00 over $200 purchase
– Free delivery over $300 purchase
*No Weight Limit
*Available both frozen and dry stock

Island and Weipa Customer
– Free to drop at nominated transport company E.g. Sea Swift
– Customer needs to pay their own transport fee with their quotation from their nominated transport company

Cairns Surrounding area include: Mareeba, Atherton, Kuranda, Port Douglas
– Delivery with transport company
– $20 less than $300 purchase
– $10 over $300 purchase
*50KG Weight Limit
*Available both frozen and dry stock

Other cities:
ALL purchase:
Innisfall $14 per box (Dry stocks only)
Tully $14 per box (Dry stocks only)
Cardwell $35.85 per box (Dry stocks only)
Inham $35.85 per box (Dry stocks only)
Townsville $35.85 per box (Dry stocks only)
Bowen $42.50 per box (Dry stocks only)
Arilie Beach $42.50 per box (Dry stocks only)
Mackay $42.50 per box (Dry stocks only)
*All purchase MAX 25kg per one box.
(over one box will need to double the delivery fee, transport fee is based on the “box “as unit)

Cairns city and surrounding area delivery Schedule

*AM = 8:30am – 12:30pm
*PM = 12:30pm – 4:30pm
If your location is not on the list, we will contact you to confirm your delivery time.
Cairns city: Monday to Friday AM and PM
Smithfield and surrounding: Monday to Friday AM
Edge Hills, Redlynch: Monday, Wednesday and Friday AM
Woree, Bently Park, Forest Garden, Edmonton (include Southside all surrounding area): Monday Wednesday and Friday PM
Gordonvale: Wednesday AM/PM (confirmed with call)
North Cairns and Beachside: Tuesday and Thursday AM

PayPal Orders

Orders will not be shipped until the funds have been transferred to our PayPals account. All refunds will be returned to your PayPal account. Your shipping address must always be updated to avoid items lost. Asia Grocery Town has no respond for incorrect information provided to us. Once the order has been summited and confirmed, the shipping address will not be changed, until further indicate from you.

Weight

The shipping cost will include the product weight and from packing material such as newspapers, bubble wraps etc. It is weight by the delivery transport company.

Parcels and refund

We may use newspapers or Bubble wrap, etc. to protect your products. Also, all products and boxes send from us are in good condition, we will not be sent damage items to our customer.
Once the third parties receive the items, Asia Grocery Town has no obligation for lost, stolen or damage good refund.
In addition, please do not throw away of the damage parcels, while you will need it to show the proof for your claim.

Parcels return and policy

Once we receive the return parcels, we will contact you as soon as we can, to confirm the information and re-send it again. Please note that you will be responsible for additional shipping charge if needed.
If there are any parcel problems with you from us, please do not hesitate to email us within 24 hours for further discussion. In addition, no refund and return will be allowed after 7 days. Also, Asia Grocery Town will not refund and return to the items that you don’t like or change your mind.
Asia Grocery Town has no responsibility for any Order Lost or Goods damaged in transit.